1. Applicability

1. This User Agreement along with Terms of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of Factorydunia.com and its subsidiaries/affiliates (hereinafter “Factorydunia.com”).
2. Any person (“User”) who inquiries about or purchases any products or services of Factorydunia through its websites, sales persons, offices, call centers, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement.
3. Both User and Factorydunia.com are individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement.
4. “Terms of Service” available on Factorydunia’s website details out terms & conditions applicable on various services or products facilitated by Factorydunia.

2. Eligibility to Use

1. The User must possess the legal authority to enter into an agreement so as become a User and use the services of Factorydunia.com.
2. Before using the Website, approaching any Sales Channels or procuring the services of Factorydunia, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with Factorydunia. If the User does not agree with any part of this Agreement, then the User must not avail Factorydunia’s services and must not access or approach the Sales Channels of Factorydunia.
3. All rights and liabilities of the User and Factorydunia with respect to any services or product facilitated by Factorydunia shall be restricted to the scope of this User Agreement.

3. Content

1. All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by Factorydunia and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
2. User agrees to follow all instructions provided by Factorydunia which will prescribe the way such User may use the Content.
3. There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Factorydunia, as may be applicable. Factorydunia does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
4. Factorydunia respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;
   1. 3.4.1. clear identification of such copyrighted work that you claim has been infringed;
   2. 3.4.2. location of the material on the Website, including but not limited to the link of the infringing material;
   3. 3.4.3. The proof that the alleged copyrighted work is owned by you;
   4. 3.4.4. Contact information;
5. The aforesaid notices can be sent to Factorydunia by email at legal@Factorydunia.com.

4. Website

1. The Website is meant to be used by bonafide User(s) for a lawful use.
2. User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
3. The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
4. Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Factorydunia is true and accurate.
5. Factorydunia reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
6. Factorydunia will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
7. Factorydunia reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to India. On receiving such report, Factorydunia reserves the right to investigate and/or take such action as the Company may deem appropriate.

5. Security and Account Related Information:

1. While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Factorydunia immediately in writing of any unauthorized use of their password or account or any other breach of security. Factorydunia will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time.
2. User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
3. Factorydunia keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering sale on credit (finance) etc., Factorydunia may at times verify certain information of its Users like their credit score, as and when required.
4. Factorydunia adopts the best industry standard to secure the information as provided by the User. However, Factorydunia cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
5. The data of the User as available with Factorydunia may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

6. Fees and Payment

1. In addition to the cost of product, Factorydunia reserves the right to charge certain fees in the nature of convenience fees or any other fees. Factorydunia further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before collecting the payment from such User.
2. In cases of short charging of the product amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Factorydunia shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Factorydunia. In cases where the short charge is claimed prior to the delivery of the product, Factorydunia will be at liberty to cancel such product if the amount is not paid before the delivery date.
3. Any increase in the price charged by Factorydunia on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
4. In the rare circumstance of a product not getting delivered for any reason whatsoever, Factorydunia will process the refund amount paid by the User and intimate the User about the same. Factorydunia is not under any obligation to provide an alternate arrangement in lieu of or to compensate or replace the unconfirmed product.
5. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the products/service, as per the applicable laws.
6. Import duties and taxes for international shipments will be paid by customer at checkout. You will see “Import Fees Deposit” or “Import Charges” at checkout, depending on your destination. This amount includes estimating and paying all customs duties, taxes and fees on your behalf (“Import Fees”) to the relevant customs authorities.
7. The User agrees and understands that all payments shall only be made to bank accounts of Factorydunia. Factorydunia or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Factorydunia. The User agrees that if that user transfers any amount against any products or transaction to any bank account that is not legitimately held by Factorydunia or to any personal account of any person, Factorydunia shall not be held liable for the same. User shall not hold any right to recover from Factorydunia any amount which is transferred by the User to any third party.
8. The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Factorydunia. The User shall immediately inform Factorydunia if such details are demanded by any of its agents’ employees or representatives. Factorydunia shall not be liable for any loss that the User incurs for sharing the aforesaid details.
9. Refunds, if any, on cancellation will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that product/service.

7. Usage of the Mobile Number, Communication Details of the User by Factorydunia

1. Factorydunia will send product confirmation, cancellation, payment confirmation, refund status, or any such other information relevant for the transaction made by the User, via SMS, voice call, e-mail or any other alternate communication detail provided by the User at the time of purchase.
2. Factorydunia may also contact the User through the modes mentioned above for any pending or failed transaction, to know the preference of the User for concluding the sale and also to help the User for the same.
3. The User hereby unconditionally consents that such communications via SMS, voice call, email or any other mode by Factorydunia are:
   1. 7.3.1. upon the request and authorization of the User;
   2. 7.3.2. ‘transactional’ and not an ‘unsolicited commercial communication’ in compliance of the local laws, and
   3. 7.3.3. in compliance with the relevant guidelines framed by the Telecommunications Regulatory Authority (TRA) or such other relevant authority in the relevant jurisdiction.
4. The User will indemnify Factorydunia against all types of losses and damages incurred by Factorydunia due to any action taken by the Telecommunications Regulatory Authority (TRA) or such other relevant authority in the relevant jurisdiction, Access Providers or any other local authority due to any erroneous complaint raised by the User on Factorydunia with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
5. User also understands that they will always have an option of withdrawing the consent as set out above. User will have an unconditional right to opt out of receiving messages and email including but not limited to communications that are of marketing in nature by simply writing to Factorydunia on care@Factorydunia.com or by amending the notification settings in User’s account profile settings.

8. Force Majeure

1. There can be exceptional circumstances where Factorydunia may be unable to honor the confirmed products due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, etc. or any other reason beyond the control of Factorydunia. If Factorydunia has advance knowledge of any such situations where dishonor of transaction may happen, it will make its best efforts to provide similar alternative to the User or refund the amount after deducting applicable service charges, if supported and refunded by that respective service provider. The User agrees that Factorydunia being merely a facilitator of the services and products, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
2. The User agrees that in the event of non-confirmation of products due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Factorydunia’s obligation shall be limited refunding the paid amount, if any, received from the customer. Such refund shall completely discharge Factorydunia from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
3. In no event shall Factorydunia and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

9. Advertisers on Factorydunia and Linked Websites

1. The Website may contain links to third party websites. Factorydunia does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Factorydunia shall assume no liability for the same.
2. Factorydunia is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
3. Factorydunia does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
4. The linked sites are not under the control of Factorydunia and hence Factorydunia is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Factorydunia is providing these links to the Users only as a convenience.

10. Right to Refuse

1. Factorydunia at its sole discretion reserves the right to not accept any request without assigning any reason thereof.
2. In addition to other remedies and recourse available to Factorydunia under this User Agreement or under applicable law, Factorydunia may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
   1. 10.2.1. The User is in breach of this User Agreement; or
   2. 10.2.2. Factorydunia is unable to verify or authenticate any information provided by the User; or
   3. 10.2.3. Factorydunia believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Factorydunia, or Factorydunia itself.
3. Once a User has been suspended or terminated, such User shall not register or attempt to register with Factorydunia with different credentials, or use the Website in any manner whatsoever until such User is reinstated by Factorydunia. Factorydunia may at any time in its sole discretion reinstate suspended users.
4. If a User breaches this User Agreement, Factorydunia reserves the right to recover any amounts due to be paid by the User to Factorydunia, and to take appropriate legal action as it deems necessary.
5. The User shall not write or send any content to Factorydunia which is, or communicate with Factorydunia using language or content which is:
   1. 10.5.1. abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
   2. 10.5.2. contrary to any applicable law;
   3. 10.5.3. violates third parties’ intellectual property rights;
   4. 10.5.4. a spam; or
   5. 10.5.5. in breach of any other part of these terms and conditions of use.
6. If the User violates any of the aforesaid terms, Factorydunia shall be at liberty to take appropriate legal action against the User.

11. Right to Cancel

1. The User expressly undertakes to provide Factorydunia with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Factorydunia.
2. In case Factorydunia discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Factorydunia shall be entitled to appropriate legal remedies against the User, including cancellation of the product, without any prior intimation to the User. In such an event, Factorydunia shall not be responsible or liable for any loss or damage that may be caused to the User or any other person, as a consequence of such cancellation of products/services.
3. The User shall not hold Factorydunia responsible for any loss or damage arising out of measures taken by Factorydunia for safeguarding its own interest and that of its genuine customers. This would also include Factorydunia denying or cancelling any products on account of suspected fraud transactions.

12. Fake Calls and Other Similar Phishing, Spamming or Fraudulent Activities

1. Factorydunia’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
2. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
3. If you are ever asked for any of the aforesaid information, please report it immediately on care@Factorydunia.com.

13. Indemnification

1. The User agrees to indemnify, defend and hold harmless Factorydunia, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
2. The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Factorydunia cannot be held responsible for the same.

14. Misclleaneous

1. SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
2. AMENDMENT TO THE USER AGREEMENT: Factorydunia reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
3. CONFIDENTIALITY: Any information which is specifically mentioned by Factorydunia as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
4. FEEDBACK FROM CUSTOMER: Factorydunia would like to know the feedback of the Users for improving its services. The User hereby authorizes Factorydunia to contact the User for their feedback on various services offered by Factorydunia. Rishav Kumar, is the designated Grievance Officer in respect of Factorydunia Services. Any complaints or concerns with regards to any content to the said services or any breach of this Agreement or Privacy Policy can be directed to the designated Grievance Officer in writing at Factorydunia.com, Venu Gopal Reddy Layout, BTS Layout, Bengaluru – 560076 or through an email signed with the electronic signature sent to compliance@Factorydunia.com
5. PRIVACY POLICY: User shall also refer to Factorydunia’s Privacy Policy available on Factorydunia’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by Factorydunia and its affiliates in accordance with the terms of the Privacy Policy.